Terms of Service

These Terms of Service ("Terms") govern your use of inv.so (the "Service"), operated by Liam Hänel and Nathan Nankervis (collectively, "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. The Service

inv.so is a web-based invoicing tool for designers, freelancers, and creative studios. Features include creating, sending, and tracking invoices, uploading custom invoice template designs, and managing clients.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

3. Subscription, Trial, and Payment

inv.so is a paid service offered on a subscription basis (Starter or Pro plans, monthly or yearly). New accounts include a 14-day Pro trial. A valid payment method is required to start the trial; you will not be charged during the trial period.

At the end of the trial, your selected plan will be billed automatically and will renew at the end of each billing period until cancelled. You can cancel any time from your billing settings — your plan remains active through the end of the current billing period.

Prices, taxes, and applicable fees are shown at checkout. Tax is calculated automatically based on your billing address (via Stripe Tax). Refunds are governed by our Refund Policy.

4. Acceptable Use

You agree not to use the Service to:

• Send fraudulent invoices, harass recipients, or facilitate illegal activity
• Upload content that infringes third-party intellectual property rights
• Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure
• Reverse-engineer, scrape, or resell the Service without our written permission

We may suspend or terminate accounts that violate these rules.

5. Your Content

You retain ownership of all content you upload (invoice designs, client data, line-item descriptions, business details, logos). You grant us a limited license to store, process, and display this content solely to operate the Service for you. We do not sell or share your content with third parties for marketing.

6. Service Availability

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance, third-party outages (e.g. Cloudflare, Stripe, Clerk), or unforeseen incidents may cause downtime. Critical incidents will be communicated via email or status page.

7. Termination

You may delete your account at any time from settings. We may terminate or suspend access if you breach these Terms, fail to pay, or use the Service in a way that exposes us to legal or reputational risk. On termination we retain your data for a reasonable period to allow recovery, then delete it as described in our Privacy Policy.

8. Disclaimer & Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or continuously available.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of Australia. Disputes will be resolved in the courts of Australia, except where applicable consumer protection laws grant you the right to bring proceedings in your country of residence.

11. Contact

Questions or notices: [email protected].